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Returns & Refunds

Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made by business (B2B) customers from New Delta Europe B.V.

1. Return Eligibility

  • Products may be returned within 14 days of receipt, provided they are in their original, unused condition with all packaging and accessories.
  • Defective products may be returned within the warranty period (24 months from delivery).
  • Custom-ordered or specially configured products are non-returnable.
  • Products must be accompanied by the original invoice or order number.

2. Return Process

  1. Contact us at +31 (0) 492 472460 or via our Contact Us page to request a return authorization (RMA number).
  2. Pack the product securely in its original packaging.
  3. Include the RMA number visibly on the outside of the package.
  4. Ship the product to: New Delta Europe B.V., Steenovenweg 36, 5708HN Helmond, The Netherlands

3. Return Shipping

  • For defective products: return shipping costs are covered by New Delta Europe B.V.
  • For non-defective returns: return shipping costs are the responsibility of the Buyer.
  • We recommend using a tracked shipping service. We are not responsible for packages lost in return transit.

4. Inspection and Refunds

  • Returned products will be inspected upon receipt.
  • If the return is approved, a refund will be processed within 14 business days to the original payment method.
  • If the product shows signs of use, damage, or missing parts, a partial refund or rejection may apply.

5. Defective Products

If a product is defective upon delivery or develops a defect within the warranty period:

  • Contact us immediately with a description and, if possible, photos of the defect.
  • We will arrange a return at our cost.
  • At our discretion, we will repair, replace, or refund the defective product.

6. Exchanges

We do not offer direct exchanges. Please return the original product and place a new order for the desired item.

7. Contact

New Delta Europe B.V.
Steenovenweg 36, 5708HN Helmond, The Netherlands
Phone: +31 (0) 492 472460
Monday – Friday: 9:00 – 17:00

Last updated: June 2025